Frequently Asked Questions

On the surface of the epidermis, a hydrolipidic film protects your skin. Its pH, naturally slightly acidic (between 4.5 and 6.5 ), plays a crucial role:

• Maintaining a balanced skin flora.
• To curb the proliferation of pathogenic microorganisms.
• Preserve the skin's suppleness and hydration.

When this pH becomes unbalanced (too low or too high), the skin barrier loses its effectiveness. Redness, tightness, excessive shine, or blemishes may then appear.

At Euforia , each formula is developed with precise pH control to restore and maintain this essential balance, whatever your skin type.

The pH of the skin can vary depending on your skin type, environment, or skincare habits.

To determine your skin's pH precisely, you can use a pH test or have a skin analysis performed by a skin care professional. This analysis allows them to assess your skin's balance and recommend the most suitable skincare products for its natural pH.

Knowing your skin's pH helps to preserve its natural balance .

A pH that is too acidic or too alkaline can weaken the skin barrier, promote dehydration or imperfections.

Choosing skincare products whose pH helps to rebalance that of the skin helps to restore its comfort, softness and its ability to protect itself naturally.

At Euforia , each formula is developed with a precise physiological pH , designed to guide the skin towards its ideal balance , according to its type and needs.

Our products are composed of between 94% and 96% naturally derived ingredients .

Each formula is developed to deliver visible results while respecting both skin and the environment. We select pure active ingredients and extracts from renewable resources, without controversial or unnecessary ingredients.

Yes. All our products are vegan and not tested on animals .

At Euforia, we believe it's possible to care for your skin without compromising animal welfare. Our commitment to conscious and respectful beauty guides each of our creations.

Euforia products are designed and manufactured in Montreal , within our partner laboratory LF – International Cosmetic .

The ingredients are sourced primarily from natural Canadian sources, selected for their purity and effectiveness. Each product is formulated, tested, and produced locally, adhering to rigorous quality standards.

To choose the skincare products best suited to your skin, we invite you to consult the "Beauty Tips" section on our website. There you will find articles dedicated to each skin type, along with product recommendations tailored to their specific needs.

It is also useful to take into account the pH indicated on each product sheet , in order to select the most balancing treatments for your skin.

The article Understanding how to choose the right products for your skin will help you to better interpret these values ​​and to build a harmonious routine that respects your skin's balance.

Absolutely. Euforia treatments have been designed to be complementary and work together harmoniously.

Each step works in synergy to enhance the effects of the other products.
For a complete routine, simply follow the recommended application order: cleanse, exfoliate, repair (mask), treat (serum, cream), protect.

Clean Beauty is a transparent and responsible approach to cosmetics. It aims to offer effective, safe, and environmentally friendly products by eliminating controversial or unnecessary ingredients. At Euforia , this means formulas that are pure, high-performing, and honest, where each ingredient has a specific and beneficial role for the skin.

Our products are formulated according to the ISO 16128 standard, guaranteeing between 94% and 96% of ingredients of natural origin .

We favour active ingredients derived from herbal medicine and select each ingredient for its effectiveness, tolerance and minimal impact on the environment.

Our products are vegan , not tested on animals , and designed with a reduced technological footprint , in a Quebec laboratory that shares our values ​​of transparency and sustainability.

No.
A Clean product is not necessarily 100% natural, but it is formulated responsibly , excluding unnecessary or controversial substances (mineral oils, silicones, parabens, etc.).

At Euforia , certain biotechnological or synthetically derived active ingredients may be used when they provide a proven benefit for the skin and respect our environmental commitments.

Yes. Euforia is committed to reducing its environmental impact at every stage:

• local production in Quebec , to limit transport and support the regional economy;
  
• recyclable packaging and optimized volumes to reduce waste;
  
• choice of ingredients with a low ecological footprint ;
• Implementation of QR codes to replace information leaflets and thus limit the use of paper.

Standard shipping is free for orders over $80 before taxes. Orders are processed and shipped Monday through Friday, with an estimated delivery time of 2 to 15 business days depending on your delivery location. Please note that delivery times may vary during holidays, product launches, limited editions, or in the event of stock shortages.

Once your order has been shipped, you will receive a confirmation email with a tracking number to track your package.

It is not possible to modify or cancel your order once it has been placed. However, if the error is on Cosmética's part, the return and shipping costs will be covered.

Examples of cases handled:

• You did not receive the correct item.
• The item was damaged during delivery.

Upon receiving your package, please check its condition. If a product is damaged or defective, contact Cosmética customer service within 5 days of receipt at info@euforia.ca .

Returned products must be unused, without price tags, and in their original packaging.

Returns and refunds are possible within 30 days of the purchase or delivery date, with proof of purchase. No exchanges are offered for makeup products or accessories.

Initial shipping and handling fees are non-refundable.
If the error originates from Cosmética, we will cover the return shipping costs.

Examples of accepted returns:

• You did not receive the correct item.
• The item was damaged during delivery.

Products can only be returned with the approval of customer service . They must be properly packaged in a box to prevent damage during transport.