Shipping policy

SHIPPING AND RETURNS POLICIES

Politique de livraison

Items ordered on our website (www.euforia.ca) will be shipped within Canada using a variety of delivery services, including Purolator, ICS Courier by Canpar, and Canada Post to provide you with a reliable and efficient shipping service. Please note that we cannot deliver to a post office box.

We are currently unable to process and ship orders from outside Canada and the United States.

We offer free standard delivery in Canada on orders over $150, before taxes.

Cosmética Bio reserves the right to cancel any order that does not comply with our general sales and service conditions. In such a case, we will send you a cancellation email and a refund.

Shipping

Orders are processed and dispatched on working days only, i.e. Monday to Friday, excluding weekends and certain public holidays. Processing and dispatch time is estimated at between 2 and 15 working days, depending on where your item is to be dispatched and the delivery option chosen. Please note that during holiday periods, launches, in the case of limited editions or possible stock shortages, this time may vary. For further assistance, please contact our customer service department at info@euforia.ca.

Order tracking

The courier service will send you an e-mail containing a shipping confirmation and tracking information for your item. For further information, please contact our customer service department: info@euforia.ca.

Delivery failure - Incorrect information

Please take special care and review your order to ensure that the information provided is correct, particularly the delivery address and billing address. If you find that the information submitted or the delivery address is incorrect, please contact us immediately at info@euforia.ca. We will do our best to make the necessary corrections. However, as order processing times may vary, we cannot guarantee that corrections will be made in time

If your order has already been dispatched, the courier service may not accept a change of address. In this case, if the package is returned and you request a return, additional delivery charges will apply.

Delivery failure - Consignee absent

Since we require a signature upon receipt of your package, it is your responsibility to be available at the delivery location. If delivery fails according to the carrier's parameters, the carrier will return the package to us. A new shipment can be made at your request, but additional charges will apply.

Order cancellation

If you choose to cancel or modify your order, please contact us at info@euforia.ca as soon as you have submitted your order. We will do our best to apply the changes. However, as order processing times may vary, we cannot guarantee that changes will be made in time. If it is too late for our team to cancel or change your order, you can return it to us once you have received it. If you decide to cancel the order due to a delivery failure, the cost of shipping and returns will be deducted from the refund, regardless of whether or not the package had free standard shipping.

Out of stock

In the rare event that you order an item that is currently out of stock, we will contact you and refund the full price of the item within 3 to 5 working days, depending on the original method of payment you used to place the order.

Return policy

At Cosmética Bio, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchases, please contact our customer service department at info@euforia.ca. Our returns policy is limited to 30 days. If more than 30 days have passed since your purchase, we will not be able to issue a refund.

Please read the procedure below carefully. Refunds may not be issued if returned items are not shipped correctly.

Return conditions

All returns must be pre-approved by Cosmética Bio. In order to be eligible for a return, your item must not have been used and must be returned in the same condition in which it was received. It must also be in its original packaging.

To ensure the quality of our products, we cannot accept opened items unless they are damaged or defective. If this is the case, please refer to the Damaged items section.

Purchases made online cannot be returned or exchanged through a spa or salon.

If you have purchased Cosmética Bio products or its distributed brands from a spa, salon or online from a third party website, please contact that retailer directly to inquire about their return policy. We do not offer returns on products purchased from resellers, including but not limited to authorised online resellers, spas and beauty salons, etc.

Procedure

• To complete your returns request, please send an email to info@euforia.ca. Your e-mail must contain:
  

• We will provide you with a Return Authorisation (RA) number and instructions on how to send your parcel.
  
• The return shipment must include the product and the Return Authorisation number clearly indicated on the shipping label.
  
• To return your product, pack it securely and send it to the following address:

Cosmética Bio
5275-105 boulevard des Gradins
Québec, QC G2J 1C8

• When you return an item to us, please provide a shipment tracking number to speed up the process.
• Once we have received and inspected the returned item, we will send you an email to inform you of the approval or refusal of your refund. Once your refund is approved, it will be processed and a credit will be applied based on the original payment method you used to place the order.
  

Vous seul serez responsable du payer les frais d’expédition occasionnés par le retour de votre article. Les frais d'expédition sont non-remboursables.

Sale items

We will only refund regular priced items. Sale items will not be refunded.

Damaged items

When you receive your order, please be sure to inspect the box for any damage that may have occurred during shipping. It is normal for the shipping package to show signs of wear and tear. However, if the item(s) in your order are damaged, please contact us within 48 hours of receiving the faulty item, at the following address: info@euforia.ca. In your e-mail, please include the order number, your e-mail address, your telephone number and a photo of the damaged product, so that we can provide you with an efficient service.

Wrong item received

In the rare event that you receive a different product from the one you ordered, please contact our customer service department within 48 hours of receiving the incorrect product, at the following address: info@euforia.ca. In your e-mail, please include the order number and a photo of the faulty product. We will help you to resolve the problem.

Exchanges

We do not currently offer an exchange service for our products. If you have any questions, please contact us at info@euforia.ca